Hello.How can we help you?

How do I know if my booking is confirmed?

After your booking has been confirmed, you will receive an email with the voucher attached.

To view on Web: Log into our website, access your profile by clicking on the top right-hand corner, then select 'Bookings' to view the confirmation status of your bookings.

After I make a booking, how long will I wait to receive my voucher?

Different activities have different confirmation times, which are indicated in the activity details. You will find the corresponding confirmation time (e.g. Instant confirmation, 24 Hours Confirmation, or 48 Hours Confirmation) indicated on the activity page.

How can I see how much it will cost?

First choose your preferred currency from the drop down menu on the website. Check the cost of your preferred currency by selecting the package and date, then adjusting the units to reveal the final amount payable. Kindly note that due to currency fluctuation, the cost of the same activity may change from time to time.

Foreign transaction fees may be levied by your card's issuing bank if you pay in a non-local currency. Please check with your bank if you have any queries prior to making a purchase.

How can I cancel my booking and get a refund?

The cancellation policy varies per activity. Please check the cancellation details of your activity to see if you are eligible for a refund.

What does 'Free Waiting Time' mean?

Free Waiting Time is the amount of time that the driver will wait for you after your selected pick up time - in case you're delayed during immigration, baggage claim, or customs - for no additional fees.

Most of our service providers will monitor flight statuses and make sure the driver will be there to pick you up when you land. In case of delays, it is recommended to contact us or the local service provider in advance and request to extend the waiting period until you can meet the driver. Additional charges may apply.